Description
MPI is hiring a temporary-to-hire Call Center Representative for its Participant Services Call Center. The role handles high-volume participant calls about health and pension benefits, eligibility, claims, premiums, account information, COBRA, and related topics; maintains CRM records; resolves issues; and meets call-center performance standards. Candidates need a high school diploma or equivalent, at least two years of customer-service experience in a high-call-volume environment, strong communication and telephone etiquette, basic math and PC skills, and the ability to work overtime and complete required training. The position pays $26 per hour.
