Description
Onity is hiring a full-time Coordinator, Customer Service & Resolutions to provide customer-facing support for mortgage products and services, resolve customer inquiries, and help delinquent borrowers cure accounts through repayment plans, forbearance, loan modifications, and other resolution options. The role requires a high school diploma or equivalent, at least one year of call center, collections, inside sales, customer service, or dispatch experience, strong computer and communication skills, and the ability to navigate multiple servicing platforms. It is a hybrid position requiring full-time office attendance during approximately four weeks of training, followed by remote work, with an eight-week paid training period and a three-month performance evaluation period.
