Description
The Call Center Representative will handle inbound and outbound client calls, follow company scripts, troubleshoot issues, resolve complaints, clarify information, de-escalate upset customers, record conversations in CRM software, and recommend additional services or products. The role requires at least a Senior High School Graduate, English communication skills, basic computer navigation and typing, a positive customer-service orientation, willingness to learn, and the ability to work onsite and/or on a shifting schedule; prior call center experience is not required.
