Description
The employer is seeking an experienced Call Center Representative to support a government client by answering and tracking calls, preparing reports in government systems, recording call details, conducting database and open-source research, and routing or escalating calls. The role requires at least three years of call-center experience, a high school diploma or equivalent, strong communication and multitasking skills, proficiency with telephony systems, CRMs, and Microsoft Office, experience handling sensitive information, and the ability to pass a government security background check.
