Call Center Representative, Tier 1 – Temporary Assignment at Community Health Network of Connecticut, Inc.

Community Health Network of Connecticut, Inc. is hiring three Tier 1 Call Center Representatives to answer member and provider questions by telephone, written, or electronic media; document inquiries and grievances; verify eligibility and provider participation; provide benefit and network information; resolve routine issues; escalate complex cases; and meet call-handling productivity standards. The role is telecommuting from a HIPAA-compliant home workspace and requires a high school diploma or GED, one year of customer service experience in a healthcare setting, and call center or face-to-face customer service experience.