Description
MJM Innovations is hiring a Reservations, Quality Assurance, and Training Manager to lead the Administrative Brokerage Service Program for Valley Metro. The role oversees reservations, training, and quality assurance operations; manages staffing, scheduling, SOPs, call analytics, customer service, escalations, and compliance; leads reservation agents, trainers, and support staff; and develops training programs focused on ADA compliance, scheduling software, and customer service. The position requires at least seven years of customer service or call center management experience, three years of supervisory or management experience, telecommunications and Trapeze software knowledge, and availability for nontraditional schedules and oncall work.
