Description
Horizon Blue Cross Blue Shield of New Jersey is hiring a Customer Service Representative to resolve basic member inquiries by phone, fax, mail, and email. The role involves verifying information, investigating claims, member, benefits, enrollment, and appeals issues, documenting actions, following up on unresolved matters, and meeting quality and production standards. A high school diploma or GED is required, while call-center or health-insurance experience and medical terminology or billing-coding knowledge are preferred. The position offers a salary of $47,961 to $63,820 and medical, dental, and vision benefits.
