Description
Florida Window & Door is hiring a Call Center Supervisor to lead a high-performance contact center supporting home improvement sales. The role focuses on coaching and developing a call center team, improving KPIs, managing staffing and scheduling, ensuring compliance and quality, and partnering with cross-functional teams to drive revenue and customer satisfaction. The position requires at least 3 years of leadership experience in a call center, sales, appointment-setting, or customer service environment, with preferred experience in home improvement, high-volume outbound appointment-setting, and managing teams of 20+ employees.
