Description
Enova is hiring a Contact Center Supervisor - Credit Report Disputes to lead and manage the end-to-end credit report dispute resolution team. The role oversees dispute case processing, coaches and develops specialists, analyzes trends and errors, collaborates with operations, legal, and compliance partners, and monitors performance and quality metrics. It requires at least three years of leadership experience in credit reporting dispute operations and expertise in FCRA regulations, Metro 2 format, and e-OSCAR processing. The position offers a hybrid schedule with in-office work Tuesday through Thursday and remote flexibility on Mondays and Fridays, with an annual salary range of $51,000 to $57,000 and health, dental, vision, and other benefits.
