Description
The Call Center Supervisor, Guest Experience Operations oversees day-to-day call center and concierge operations for Crystal Bridges Museum of American Art and The Momentary in Bentonville, Arkansas. The role handles phone and email inquiries, reservations, information, payments, guest issues, staffing, coverage, systems, and staff leadership. It requires a high school diploma or GED, 2–4+ years of customer service, guest experience, hospitality, or related experience, leadership experience, and a valid driver's license; the position is on-site Monday through Friday from 8 a.m. to 5 p.m., with occasional evening and weekend work.
