Description
The Call Center Support role provides on-site technical support for software and hardware issues, including applications, mobile devices, remote assistance, PC and Mac workstations, printers, messaging clients, web browsers, and anti-virus software. The position handles phone, live chat, and remote desktop support, assists with installation and documentation, maintains a knowledge base, and resolves user problems through collaboration with support groups and senior engineering staff. Candidates must have IT call center experience, at least three years of Microsoft Windows and Office experience, mobile device support experience, and experience with Mac OS X, remote access, and VPN connectivity.
