Description
Centerfield is hiring a Call Center Workforce Management (WFM) Mission Control Analyst to monitor real-time inbound call traffic, agent efficiency, adherence, and service-level metrics across contact center sites. The role performs intraday analysis, root-cause analysis, staffing adjustments, escalation, reporting, and recommendations to improve operational performance. Candidates need at least two years of Workforce Management experience and two years of inbound contact center experience, along with strong analytical, organizational, communication, and problem-solving skills.
