Description
Better is hiring an office-based Call Quality Administrator in Bournemouth to monitor and assess call quality, compliance, and customer experience, provide feedback to agents and management, develop call quality standards, analyse call data trends, and support quality improvement initiatives. The role requires proven experience in call quality analysis or related work, strong analytical skills, and the ability to give constructive feedback. The position offers a £28,000 annual salary plus benefits including holiday, early finish Fridays, training, and onsite amenities.
