Description
PointClickCare is hiring a Manager, Customer Support to lead and develop a team of Solutions Analysts, oversee customer support operations, manage performance and quality, coach and mentor staff, handle escalations, and lead process, tool, and systems improvements. The role requires at least four years of business experience in customer support, including three years of management or leadership experience, a post-secondary degree or diploma, and strong communication and coaching skills. It is listed as remote with travel to Mississauga and/or Salt Lake City for office events, and the Canadian base salary range is $85,000-$105,000 with full-time benefits.
