Summary from listing
The Captive Shared Services Process Specialist manages and executes shared services processes for Global Supply Chain and GBS teams, including electronic ordering, third-party order management, record maintenance, customer claims and adjustments, capacity management, and customer portal support. The role focuses on operational efficiency, process improvement, KPI review, customer experience, and cross-functional collaboration, with a minimum of 3–5 years of experience in customer service, logistics, or supply chain and preferred CRM, SAP, EDI, and building materials industry experience.
