Description
Care Advisors at Allianz Partners serve as the first point of contact for global clients, brokers, and medical providers, delivering multilingual customer service, handling written and phone communications within strict service standards, managing cases and workloads, and coordinating with an in-house medical team on admissions, evacuations, and repatriations. The role emphasizes strong customer service, flexibility for rotating shifts including nights and weekends, proficiency in Microsoft Office, and the use of AI and conversational AI tools to improve service delivery and response quality.
