Description
Indy is hiring a Care Ops Specialist to join its RevOps team and support the operational and analytical needs of its customer service department. The role serves as a Care Ops point of contact for care teams, administers ticketing tools, optimizes and automates care processes with no-code, low-code, and AI tools, manages performance dashboards, contributes to strategic projects, and documents and trains agents. The position requires 1–3 years of experience in a SaaS, scale-up, or tech startup environment, with care or customer support experience preferred, and offers remote work, flexible hours, and benefits including health insurance.
