Summary from listing
The Case Coordinator manages cases across one or more accounts by transferring cases from customer tools or email, monitoring queues, distributing cases to group owners, coordinating formal communication with customers and group owners, ensuring customer entitlement and contract validity, handling volume spikes and outages, and preparing Excel reports. The role requires English fluency, Microsoft Office experience, strong communication and self-organization skills, and adaptability to a fast-changing environment. Benefits include health insurance, paid leave, a referral bonus, food vouchers, training, and other employee initiatives.
