Description
This role involves managing daily case management of quality technical and adverse event complaint records, ensuring compliance with local and international regulations. Key responsibilities include intake, follow-up, triage, system entry, and final response for complaints related to Alcon devices, pharmaceutical products, and OTC products. The individual will handle various aspects such as data collection, record management, reconciliation, and assisting with returns and replacements. This role supports audit readiness and ensures adherence to company policies and regulatory updates.
