Description
Expereo is hiring a Case Manager to support customers by managing both technical and non-technical service issues, creating and tracking support cases, verifying order details, and coordinating with internal teams including Network Engineers. The role focuses on customer excellence, ITIL-based service processes, and network/data communication systems, with strong requirements in telecom/IT, routing and switching, SD-WAN, cloud, Cisco/Juniper networking, and excellent English communication; Mandarin is preferred. The position requires flexibility for shift work and a bachelor’s degree plus at least five years of relevant experience.
