Description
The Case Manager will provide full omnichannel customer support for a luxury automotive brand, handling inbound and outbound voice, email, and social media inquiries about vehicles or brand experiences. The role owns end-to-end case files, coordinates with dealers, field staff, management, and other departments, keeps customers informed, and resolves concerns professionally and efficiently. Candidates should have case management and customer support experience, strong communication and organizational skills, and an interest in the automotive industry. The position offers a Monday-to-Friday schedule, hybrid or flexible working, and benefits including tuition reimbursement, an on-site gym, and on-site parking.
