Description
Interactive Brokers is hiring a Case Manager - Dispute Resolution to investigate and resolve complex client complaints and regulatory inquiries involving trading, funding, corporate actions, reporting and tax matters, platform issues, account administration, and service quality. The role requires detailed case documentation, compliant written responses, regulatory deadline management, analytical review of financial activity, and process improvement recommendations. Candidates need a bachelor's degree or equivalent experience, 3–5 years in financial services, strong communication skills, Microsoft Word and Excel proficiency, and knowledge of financial markets.
