Summary from listing
The Collections Associate performs collection activities for overlimit and front-end past-due accounts, monitors credit limits and delinquency, follows up with cardholders by telephone, obtains contact information, blocks delinquent accounts, detects fraud, addresses customer issues, processes billing and transaction complaints, and evaluates charge-waiver requests. The role is based in Pasay City, requires a bachelor’s degree, and benefits from prior bank or credit-card collections experience; it also requires strong communication, Microsoft Office proficiency, attention to detail, interpersonal skills, and willingness to work overtime.
