Summary from listing
HSBC is hiring an Overnights Customer Service Advisor for its Premier Banking Overnights Team in Maxim Park. The role provides telephone-based customer service, resolves banking queries, processes transactions across multiple systems, supports customers with HSBC products and digital banking platforms, and works in a busy 24/7 contact centre. Prior contact centre experience is not required because comprehensive training is provided, but applicants must commit to a minimum of 12 months. The position pays £25,000 annually plus potential step pay and a £2,300 annual overnight allowance, with 35 hours per week across Monday-to-Sunday shifts from 22:00 to 08:00. After training, the role is initially home-based with one office day per month, and home fibre broadband of at least 10MPS is required.
