Summary from listing
Foundever is hiring a CCaaS PS Engineer to architect and implement omnichannel customer experience solutions, primarily using Genesys Cloud Professional. The role covers solution design, IVR and bot workflows, routing, integrations, APIs, middleware, scripting, testing, deployment, documentation, and post-implementation optimization. It requires 3–7 years of Genesys or CXone experience, strong omnichannel and API knowledge, and the ability to manage multiple client projects remotely in Egypt.
