Description
The CCC Performance & Experience Coordinator supports quality, education, competency, and continuous performance improvement across Care Coordination Center operations. The role reviews calls, documentation, workflows, and service data; coordinates onboarding and ongoing education; develops coaching plans; standardizes processes; and helps implement and evaluate new procedures. It is a full-time position with an 8:00 AM–4:30 PM schedule and requires a Registered Nurse with a BSN preferred, Ohio licensure without board actions, EMR compliance, a valid driver’s license, and state minimum auto insurance. Benefits include health, dental, and vision insurance, disability coverage, life insurance, paid time off, a 401(k) match, tuition reimbursement, and career advancement opportunities.
