Summary from listing
The CE Construction Support Representative I serves as the central contact for residential and commercial construction projects requiring new or modified electrical service. The role processes customer requests through phone, email, and online channels; researches and analyzes construction documentation; creates and assigns Work Requests; coordinates with customers, contractors, engineers, architects, governmental agencies, and internal partners; supports service initiation, billing, and digital construction initiatives; and participates in storm response. The position requires a high school diploma or equivalent and at least three years of experience in a contact center customer service or engineering construction environment, with regular customer interaction, technical documentation review, and occasional overtime.
