Description
The Front Office Associate assists members and guests with pre-arrival calls, check-in and check-out, reservation and billing support, welcome and departure materials, visitor and special-request arrangements, lobby and valet services, and problem resolution. The role also handles calls and messages, documents information in computer systems and logs, supports quality assurance, and follows safety, confidentiality, and company policies. A high school diploma or G.E.D. and at least one year of related work experience are preferred; no supervisory experience or license or certification is required.
