Summary from listing
Nestlé Business Solutions is hiring a remote Customer Support Specialist in Portugal for a five-day, Monday-to-Friday schedule from 8 a.m. to 7 p.m. with rotating shifts. The role handles consumer queries by phone, email, and social media; identifies customer needs; encodes consumer requests in internal databases; shares feature requests and workarounds; informs customers about new features and campaigns; follows up on issues; gathers feedback; maintains FAQs and knowledge documents; and manages sensitive consumer contacts. Fluent spoken and written Catalan and English are required, while prior customer support experience, Nestlé industry familiarity, and CRM knowledge are advantageous. Benefits include a competitive salary and annual bonus, meal allowance, flexible benefits, training, and career progression opportunities.
