Description
The Change Manager will plan and deliver end-to-end change for a Digital Transformation programme or multiple projects, supporting adoption of new processes, systems, capabilities and behaviours. The role covers change planning, impact assessments, stakeholder engagement, communications, training, go-live and hypercare, adoption measurement, governance reporting and continuous improvement. It requires a degree or equivalent experience, at least five years in change management or transformation, and experience across multiple projects or a medium-sized programme, with retail transformation, multi-market, federated transformation or matrix-organisation experience preferred.
