Description
The Chargeback Expert will own the end-to-end chargeback process for Mastercard and Adyen disputes, ensuring accurate and compliant handling under Mastercard and PSD2 requirements. The role maintains operational playbooks and performance metrics, applies AI and automation to improve submission flows and case status communication, conducts gap analyses, optimizes user-facing processes, and ensures compliance with global payment regulations. The position requires strong chargeback, cards operations, merchant dispute, data analysis, communication, and problem-solving expertise, with a hybrid arrangement of two remote and three in-office days per week after an initial three-month in-office period.
