Description
The Customer Support Specialist provides live-chat and phone customer support, maintains client records in a call-center database, follows quality and KPI standards, and collaborates with quality, training, and management teams. The role requires a high school diploma or equivalent, 1–2 years of call-center experience, strong data-entry and communication skills, computer literacy, and availability for dynamic shifts, including weekends and evenings. The position offers a competitive base salary, medical and dental benefits, disability and life insurance, personal time off, educational assistance, and a 401K plan, with specified home-office hardware and software requirements.
