Description
Invicta Software is hiring a Chat Support Assistant to provide live-chat customer support, resolve user issues, document interactions, maintain product knowledge, and collaborate with technical and product teams. The role requires a high school diploma or equivalent, prior chat-support or customer-service experience, strong written communication, multitasking ability, basic technical aptitude, problem-solving skills, and flexibility for evening or weekend shifts. Preferred qualifications include CRM or helpdesk experience, SaaS familiarity, and additional language skills. The position offers health, dental, and vision insurance, performance-based incentives, professional growth opportunities, flexible schedules, remote work options, paid time off, and wellness programs, with required country residency in the United States.
