Description
The Customer Experience Associate handles customer queries primarily through web chat, educates current and potential customers about products and services, manages escalations and calls when necessary, builds rapport, and meets team KPIs. The role requires 0–1 years of experience in chat or customer-facing work, strong communication and typing skills, multitasking ability, analytical skills, attention to detail, and flexibility for office visits twice weekly, rotational night shifts, and night-shift work. The employer is a Portland-based SaaS company with a global team.
