Description
The role leads the reception team and manages schedules, group reservations, commercial results, customer loyalty, procedures, service quality, complaints, and Mercure/Accor standards. It also involves occasional shifts and requires prior hotel or hospitality supervision experience, mandatory English proficiency, strong customer-service and multitasking skills, leadership ability, familiarity with Accor tools, and professional presentation. The hotel has 61 rooms and offers a 100% mutual-aid plan, company committee, employee savings account, Heartists collaborator hotel rates, and a sales commission bonus.
