Description
BCG is hiring an IT Service Manager for its Digital Workplace Experience team to support the Chicago office. The role manages a local team of two to five IT professionals, oversees daily service delivery, incident coordination, technical support, recurring issues, vendor coordination, and local technology projects, while collaborating with regional and global IT teams. Candidates need a bachelor’s degree in technology or a related field, at least five years of IT service delivery experience including two years managing teams, ITIL Foundation certification, ServiceNow or comparable ITSM experience, and strong troubleshooting skills across workplace technologies. The Chicago base salary range is $96,000 to $118,670, with a bonus of up to 16% and comprehensive benefits.
