Description
The senior leader is responsible for establishing the firm’s quality strategy, governance, risk management, continuous improvement, training, and service-delivery oversight. The role oversees the National Office quality-control function, performs technical quality-control and subject-matter reviews, monitors quality ratings and root-cause analyses, evaluates outsourcing and cost-effectiveness, and partners with client and firm leadership to improve service delivery and client success. The position requires a CPA license, at least ten years of professional experience in quality process solutions, experience leading quality initiatives and teams, a bachelor’s degree in business administration or a related field, and strong MS Office, communication, and organizational skills.
