Description
Xendit is hiring a Chinese Merchant Support Specialist to handle customer inquiries and issues for merchants, resolve problems, gather customer insights, coordinate with technical and product teams, and improve internal processes. The role requires a rotating weekday and weekend schedule, strong analytical and multitasking skills, experience in customer or merchant operations or relationship management, fluency in English and Mandarin, and familiarity with ticketing platforms. Preferred experience includes fintech or banking operations and client-account opening.
