Description
The IT Application Support Lead leads the support and maintenance of critical business applications, overseeing incident and service request resolution, application health, availability, and operational stability. The role manages and develops the application support team, coordinates with infrastructure, development, security, and business teams, drives automation and continuous improvement, supports release and change management, and prepares operational reports. It requires a bachelor’s or master’s degree in a relevant field, 8–10 years of application support or IT operations experience, people management experience, and familiarity with monitoring, databases, middleware, APIs, and scripting.
