Description
First Horizon Bank is hiring an on-site Claim Resolution Specialist to serve as a trusted point of contact for clients navigating fraud or dispute claims. The role involves researching and resolving claims, conducting client and agency interviews, preparing notifications, documenting cases, responding to inquiries, adjusting accounts, identifying recoverable transactions, and initiating merchant chargebacks. The position requires a high school diploma or equivalent, at least two years of experience in client service, financial operations, or a related field, strong analytical and communication skills, and technical proficiency with digital tools.
