Description
The Claims Analyst Manager leads, develops, and oversees a team of Claims Analysts, managing worklists, performance, quality, risk, regulatory compliance, and continuous improvement across claims analysis activities. The role provides first-line triage and subject-matter expertise, supports complex or high-risk claim decisions, and collaborates with QA, governance, underwriting, accounting, brokers, and other stakeholders. It requires proven technical claim-handling or claims-analysis experience, claims governance knowledge, strong decision-making and communication skills, and experience using metrics to manage performance and risk.
