Claims Management at RGA

Description

RGA is seeking a highly experienced Claims Manager to implement their Southeast Asia Claims Management strategy. The successful candidate will deliver exceptional client service, identify and escalate risks, and foster strong client relationships. They will also drive digitization and automation efforts, refining existing processes to enhance operational excellence. Responsibilities include handling daily claims operations, contributing to product design, monitoring claim trends, supporting digital transformation, and providing leadership and training to the claims team.

Required Skills

Claims
Life Insurance
Health Insurance
Risk Management
Client Relations
Digitalization
Automation
Operational Excellence

Additional Information

Required Previous Experiences: 10+ Years of claims experience in life & Health industry, preferably in Southeast Asia markets.
Preferred Qualifications: Deep understanding of the Southeast Asia market, product, client and regulation.
Advanced knowledge of medicine, law, accounting, and finance as applied to the evaluation of life reinsurance risks.
Capable of multitasking and prioritization.
Balanced technical skills and business sense.
Able to deal with pressure.
A high level of personal accountability and integrity (acting with transparency and honesty).
Strong interpersonal skills, sound judgment, and ability to work effectively with clients and stakeholders.
Excellent communication and presentation skills.
Familiar with digital tools, strong data analytic skills and creatively thinking.
FLMI, FSI, ACS or ARA accreditation preferred.
Handle Claims BAU, deliver higher-lever and timely service in case assessment, consultation, training and audit, in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority.
Review and provide inputs to product design, policy provisions, treaty wordings, business development proposals, Claim Form design and Claims guidelines, business campaigns and related requests in a timely manner to help develop business.
Building and maintaining relationships with client claims team and other stakeholders to facilitate strategic business objectives.
Conduct claims analysis and management. e.g. monitor claim trends and produce periodic dashboards and other reports. Identify and escalate risks, issues, or service gaps in the day-to-day provision of claim service, audit program or claims reporting.
Support claim digitalization initiatives.
Effectively monitor claims team's performance. Provide guidance, training, and coaching to team members and help the team grow.
Keeping abreast of relevant life insurance claims trends and issues (including acting as the Claims Team contact for industry bodies).
Performing other duties as assigned by the manager from time to time.

About RGA

RGA

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Claims Management at RGA

Description

Required Skills

Additional Information

About RGA

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