Description
Capricorn is hiring a Claims Support Officer to serve as the first point of contact for members during claim lodgement. The role involves evaluating initial claims, triaging matters, coordinating service provider appointments, towing, and make-safe arrangements, and supporting timely claim resolution through accurate processing and clear communication. The position is a high-volume phone-based member-first-response role requiring customer assistance or insurance experience, relevant claims-system experience, strong communication and analytical skills, and advanced Microsoft Office skills. It offers a hybrid work model for office-based team members.
