Description
The role performs scheduled customer calls to educate customers, cross-sell CIB and cross-sell card add-on products, maintain customer relationships, handle complaints and delivery issues, and meet contacted-rate and sales targets. It requires a bachelor’s degree in commerce, business administration, economics, or a related field, 0–2 years of experience, English and Arabic proficiency, computer skills, and strong communication, service, problem-solving, and negotiation abilities. The role also requires compliance with CBE regulations, banking laws, AML regulations, and internal CIB policies.
