Description
The Account Manager serves as a client advocate and strategic advisor, managing assigned accounts and key decision-maker relationships across sales, services, projects, and opportunities. Responsibilities include responding to client inquiries, monitoring orders and quotes, conducting business reviews, resolving escalations, identifying retention risks, gathering feedback, developing referrals and case studies, and submitting internal reports. The role also supports new-client hand-offs and collaborates with outside sales, services, technical, and management teams.
