Description
Tiffany & Co. is hiring an experienced Client Care Center Manager for a six-month contract in Sydney CBD. The role leads Client Care Advisors, drives sales, service, and productivity performance through KPIs, coaches and develops the team, manages service across phone, messaging, live chat, and email, and partners with Ecommerce, Retail, and Distribution Centre teams on omnichannel initiatives and operational compliance. Candidates need at least five years of customer service, retail, or call centre experience, proven people leadership, digital or omnichannel experience, and availability for evenings and weekends.
