Client Care Experience Representative at Equitable

Equitable is hiring a Client Care Experience Representative to serve as the first point of contact for incoming inquiries across all lines of business. The role involves answering phone and other inquiries, assessing and routing client requests, providing accurate information, assisting other client care units, documenting calls, and contributing to service improvements. It is a hybrid, temporary full-time position based in Waterloo, Ontario, with a six-month contract and a Monday-to-Friday schedule.