Description
The Client Care Representative serves as the first point of contact for new and existing clients, handling inbound calls, customer inquiries, billing questions, service requests, account information, and follow-up. The role documents interactions in a CRM or database, escalates complex issues, supports outbound campaigns, and collaborates with teams to improve the client experience. It reports to the Regional Office Manager, operates in an office environment with a hybrid schedule after training, requires minimal travel, and calls for call-center, customer-facing, CRM, and elevator-industry experience.
