Client Escalations Specialist at PHIL

PHIL is hiring a Client Escalations Specialist to serve as the primary contact for high-priority sales and client escalations, coordinate cross-functional resolution of complex prescription and access issues, improve escalation workflows, and support operational planning. The role reports to the Vice President of Healthcare Provider Engagement and requires a bachelor’s degree or equivalent experience, 4–7+ years of relevant experience, strong problem-solving and communication skills, and the ability to manage multiple escalations while meeting SLAs. The position is fully remote and includes medical, dental, vision, and 401(k) benefits.