Client Experience at ibgllc

Compensation

$65,000 – $75,000/yr

Setup: Remote, Hybrid
Location: Chicago, Illinois
Type: Full-time
Level: not_specified
Posted: Aug 24, 2026

Description

Interactive Brokers Group, Inc. is seeking a passionate and skilled individual to join their Client Experience team. This hybrid role involves resolving client inquiries related to asset and cash transfers, managing securities-related queries, supporting daily operational transactions, ensuring high client satisfaction, and documenting interactions. The ideal candidate will have a university degree, previous client service experience in finance or technology, and strong problem-solving skills.

Required Skills

Client Service
Securities
Global Custody Products
Problem-Solving Skills
Communication Skills

Additional Information

Required Previous Experiences: Three years of inbound client services experience.
Preferred Qualifications: Passion for dealing with clients and understanding of securities and global custody products.
Can-do mentality with proven ability to increase client satisfaction (keen observer and problem solver) and with a flair for new technologies.
Strong problem-solving skills and ability to work under pressure.
Focused on client service and timely resolving of client enquiries.
Adaptable, motivated, self-directed, and driven (staying up to date and improving).
Strong communication skills in business language; additional language capabilities are a plus.
Comfortable with rotational shifts including night shifts.